Refund and Returns Policy
Thank you for shopping with DeaCalypso. Please read this policy to understand your rights and obligations regarding returns, exchanges, and refunds.
Last updated: September 2025
Returns
- We accept returns of unopened and unused products in their original packaging within 30 days from the delivery date.
- Due to the nature of skincare and cosmetic products, opened, used, or damaged items cannot be returned unless they are defective or incorrect.
- If you receive a defective or incorrect product, contact us within 7 days of delivery to arrange a replacement or refund.
Exchanges
Exchanges are accepted only for defective or incorrect items. If you need an exchange for the same item, contact us for instructions.
Return Shipping Costs
- Unless the item is defective or incorrect, the customer is responsible for return shipping costs.
- Please use a trackable shipping method (e.g., UPS or USPS with tracking).
- Original shipping charges (if any) are non-refundable, except for defective or incorrect items.
Refunds
- After we receive and inspect your return, we will notify you of approval or rejection.
- Approved refunds are issued to the original payment method within 5–10 business days.
- Refunds cover the product price only. Shipping fees are non-refundable unless the return is due to our error (defective/incorrect item).
How to Start a Return
Email us at support@deacalypso.com with your order number, product name, and a brief reason for return. We will reply with the return address and instructions.
Exceptions & Non-returnable Items
- Items marked as final sale or promotional giveaways may be ineligible for return.
- Gift cards and digital products are non-refundable.
Contact Us
If you have any questions about this policy, contact: support@deacalypso.com